At Rowingblazersus Store, we take pride in the quality and craftsmanship of our products. We are confident that you will love your purchase. However, we understand that sometimes an item may not be the perfect fit or meet your expectations. Our Returns & Exchanges policy is designed to be straightforward and customer-friendly, reflecting our commitment to your satisfaction.

1. Return & Exchange Eligibility

  • Timeframe: We accept returns and exchanges within 15 days of you receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • Proof of Purchase: Please have your order number or receipt ready.

Please Note: For hygiene and safety reasons, the following product categories are FINAL SALE and cannot be returned or exchanged:

  • Hats
  • Jewelry & Charms
  • Socks
  • Belts (if the buckle shows any signs of wear)
  • Watch Straps (if adjusted or sized)
  • Any item from any category that is marked as “Final Sale” or “Clearance.”

2. The Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within the 15-day window. Use the template provided below to ensure we have all the necessary information to assist you quickly.
  2. Wait for Instructions: We will reply with a Returns Authorization Number (RAN) and the shipping address for your return. Please do not send any items back without this number.
  3. Ship the Item: Securely package the item(s) in their original packaging. Include a copy of your order confirmation or a note with your RAN and order number. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  4. Inspection & Processing: Once we receive your return, our team will inspect it to ensure it meets our eligibility criteria. We will then process your exchange or refund.

3. Refunds and Credits

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Please allow 1-2 business days for us to process your return after receipt. The refund itself may then take an additional 5-10 business days to appear on your credit card statement (Visa, MasterCard, JCB) or in your PayPal account, depending on your financial institution’s processing times.
  • Shipping Costs: The original shipping fee ($12.95 for Standard Shipping) is non-refundable. For exchanges, we will cover the cost of shipping the new item to you.

4. Return & Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Hello Rowingblazersus Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Product Name(s): [Name of the item(s)]
Reason for Return/Exchange: [Please provide a brief reason, e.g., incorrect size, wrong item received, etc.]

For exchanges, please specify the desired size or item: [Detail your exchange request].

I confirm that the item(s) are unworn, unwashed, and have all original tags attached.

Thank you,
[Your Name]

5. Contact Us

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to reach out. Our team is here to help.

Customer Service Email: [email protected]
Website: popularwearstore.com
Mailing Address:
Rowingblazersus Store
1063 Arrowood Drive
Jacksonville, US 32202